Have you been told any of these?
These are some of the things we hear most often from people who ring us:
- “It’s just your age.”
- “It’s just wear and tear.”
- “You’ll have to live with it.”
- “If it hurts to run, don’t run.”
- “The gym will make it worse, so stop everything.”
- “It’s normal after having a baby.”
Resting for a while is sometimes the right advice. As a long-term answer it rarely is, and in many cases these things simply aren’t true. Something being common doesn’t mean you have to put up with it. If age were the whole story, everyone over a certain age would be in pain, and they aren’t. Scans show the same wear and tear in plenty of people who have no pain at all.
What matters more is understanding why yours hurts and what else is adding to it: how you move, how strong you are, and what you do all day. Working that out is the part of the job our clinicians enjoy most, because it’s what lets you do something about it for the long term.
Our goal is to get you back to living life the way you want to, not just existing.
Request your free 15-minute call
You can also read more about back pain, neck pain, sciatica and women’s health physiotherapy.
Physio, chiropractor or osteopath? You don't have to decide first
Most people who ring us aren’t sure who they need. That’s reasonable. The three professions overlap, and the right choice depends on what’s going on, not on what you happened to search for.
So we’ve made the first step simple: a free 15-minute phone call with Sam Pargeter, co-founder of The Health Hub. He’ll listen to what has been happening and tell you who here he’d want you to see, and why. The aim is to get you in the right room with the right therapist.
Request your free call
Tell us when suits you and we will ring you within one working day. The call is free, and there’s no obligation to book anything afterwards.
If you already know who you’d like to see, you can book an appointment in the usual way.
How the call works
- Send the form. Give us your name and number, and choose the time of day that suits you: morning, lunchtime, afternoon or evening.
- We ring you within one working day. The call comes from the clinic number, 01444 817851. Sam will ask what has been going on, how long for, and what you’d like to get back to.
- He tells you what he thinks. That will be one of three things: who here he’d like you to see and why, that something else would suit you better, or that it’s one for your GP.
- You decide. If you’d like to go ahead, he can book your first appointment while you’re on the phone.
A phone call can’t replace an examination, so nobody will diagnose you over the phone. If Sam is away, one of our senior clinicians will ring you instead.
What to have ready
- When it started, and whether anything set it off
- What makes it better or worse
- Anything you’ve already tried, and any scans or tests you’ve had
- What you most want to get back to doing
You don’t need a GP referral, and you don’t need to have decided anything.
When to get medical help first
A few symptoms need medical attention before anything else. Back pain with numbness around your bottom or genitals, new difficulty passing urine or controlling your bowels, or weakness in both legs can mean the nerves at the base of the spine are under pressure. Chest pain that spreads to your arm, neck or jaw could be a heart condition. The NHS explains what to do for back pain and chest pain.
If you’re unsure, tell us when you book and we’ll point you the right way.
What it costs
- 15-minute phone call with Sam: free
- First appointment for physiotherapy, chiropractic or osteopathy (45 minutes): £79
- Follow-up treatment (30 minutes): £64
You only pay if you go on to book an appointment. We’ll give you an invoice to claim back from your insurer if you’re covered. See our full price list
Frequently asked questions
If you have a question that isn’t answered here, call us and we’ll be glad to help.
- Is the call really free?
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Yes. There’s nothing to pay, we don’t take card details, and there’s no obligation to book an appointment afterwards.
- Who will I speak to?
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Usually Sam Pargeter, co-founder of The Health Hub, with over 15 years in clinical practice. If Sam is away, one of our senior clinicians will ring you instead.
- Will I get a diagnosis on the call?
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No. A phone call can’t replace an examination. Sam will listen, ask a few questions and tell you who he thinks you should see. Your assessment happens at your first appointment.
- What if you're not the right clinic for me?
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Sam will say so. Sometimes the right next step is your GP, and sometimes it’s something that is likely to settle with simple advice. We’d rather tell you that than book you in.
- Will I see Sam for my treatment?
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Not usually. Sam’s role on the call is to match you with the clinician whose skills fit best. He’ll explain who that is and why.
- When will you ring?
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Within one working day of your request, at the time of day you choose on the form: morning, lunchtime, afternoon or evening. The call comes from the clinic number, 01444 817851.
- Can I book an appointment without having the call?
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Yes. If you already know who you’d like to see, you can book online at any time.
- Do I need a GP referral?
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No. You can book the call, and any appointment, directly.
Based in Haywards Heath, we see patients from:
You’ll find us at Unit 3, 2-8 Sussex Road, Haywards Heath, RH16 4EA. There’s free on-street parking on Sussex Road and two pay and display car parks a short walk away, and our entrance, treatment rooms and toilets are wheelchair accessible. We’re open Monday to Friday 8am to 7pm, and Saturday 8am to 1pm.
Request your free call
Send us your details and we will ring you within one working day, or call us on 01444 817851.
Reviewed by Sam Pargeter, co-founder of The Health Hub. Last reviewed November 2026.
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